For our international customers, we would first like to apologize for not being able to provide the exact shipping amount during your checkout. Your payment procedure would be slightly different compared to what we have on site.

Step 1 : When prompted to choose payment method please select any of our offline banking transfer (UOB bank & CIMB bank) and proceed to the next step. Please note that you do not need to make any payments at this point. You will only need to make the payment when our sales representation sends you and invoice with includes your shipping fees. If you happen to make the payment kindly inform us via the 'Payment Notification Form' so we can revise your invoice. Please note that we strongly encourage our international customers to use paypal, as offline bank transfer could take weeks to process therefore delaying our shipping process.

Step 2 : Please read and agree to our terms & services and confirm your order. Our sales representative will contact you via email from this point on to assist you. If we do not get back to you within 2 days please forward an email to us regarding this matter.

International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. We are unable to provide you with the exact amount of the charges. Your order confirmation details only the amount collected by Allpackz, please contact your local government for specific details. By completing your order you agree to pay all applicable fees. If you refuse or return your order no international shipping charges or fees paid to local government will be refunded.

If you don't receive your package within several weeks, check with your local post office and local customs office as they could be holding your package for payment of duties. We appreciate hearing when you receive your package so we have realistic estimates to tell our other customers in your country.